Privacy Policy

Last Updated: January 1, 2025

Introduction

Ocom Software (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information You Provide

Contact Information: Name, email address, phone number, business address
Business Information: Company name, job title, industry, project requirements
Communication Records: Messages, emails, and other communications with our team
Project Data: Information related to custom software development projects

Information Collected Automatically

Website Usage: Pages visited, time spent, browser type, IP address
Technical Data: Device information, operating system, screen resolution
Cookies: Small files stored on your device to improve website functionality

How We Use Your Information

We use the collected information to:

Provide and improve our custom software development services
Respond to inquiries and provide customer support
Send project updates and important communications
Analyze website usage to improve user experience
Comply with legal obligations
Protect against fraud and unauthorized access

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: Third-party vendors who assist in our operations (hosting, analytics, communication tools)
Legal Requirements: When required by law, court order, or government investigation
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: When you explicitly consent to sharing your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Employee training on data protection practices

Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you
Correct: Update or correct inaccurate personal information
Delete: Request deletion of your personal information (subject to legal obligations)
Opt-out: Unsubscribe from marketing communications at any time
Data Portability: Request your data in a portable format

Cookies and Tracking Technologies

Our website uses cookies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Provide personalized content and advertisements
Enable certain website features and functionality

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Data Retention

We retain personal information for as long as necessary to:

Provide our services and fulfill contractual obligations
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Support business operations and communications

International Data Transfers

If you are located outside Australia, please note that your information may be transferred to and processed in Australia. We ensure appropriate safeguards are in place for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification to registered users
Displaying a prominent notice on our website

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Ocom Software
Suite 3 Level 1 80 Pakington Street
Geelong West 3218 Vic
Australia

Phone: 1800 626 676
Email: privacy@ocom.com.au

For data protection inquiries, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Compliance

This Privacy Policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and incorporates relevant provisions from international privacy regulations including GDPR where applicable.