Support and Ongoing Maintenance
Who looks after your system after launch, and how it keeps up with your business.
We do. Every project includes a warranty period after launch during which defects are fixed at no cost; its length depends on the size of the project and is stated in your quote. After that, support is provided under a support retainer.
You contact us, we diagnose the problem and fix it. Response times are agreed in your support retainer, so you know in advance how quickly issues will be handled.
That is defined in your support retainer, and we tailor response times to how critical the system is to your business.
We do. Under your support retainer we apply security and platform updates so the system stays current, secure and supported.
We update the software to match. Changes are scoped and quoted as Work Items, so the system keeps pace with the business without surprise costs. One of the advantages of your own system is that we can grow it with you.
Yes. Many of our clients keep developing their systems for years. New features are added as Work Items whenever you need them. One of the key reasons to build your own system is that it can grow and adapt as you do.
No. We act as your software team, looking after the system, its hosting and its ongoing development. You get development capability without the cost of hiring and managing it.
Yes. Many clients rely on us as a long-term technology partner, suggesting improvements as well as delivering them.
Plan for hosting, a support retainer and the component licence as fixed ongoing costs, plus an allowance for new Work Items as your needs change. We set out the ongoing costs before launch so you can budget with confidence.
We support that. If you hire your own developers, we help hand the system over and get them up to speed.
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