Buds to Blooms hires beautiful Silk flowers to corporate and hospitality. They decided to use Electronic Forms to streamline the delivery process. In the past the driver would have his diary which contained a hand written run sheet. With the run sheet they would make all the deliveries. Once the deliveries where made the sheet was then handed back to the owner. She would spend half a day re-writing all the deliveries next to each customer to ensure that the customer did not get the same arrangement twice in a short period.
Some times the driver would be asked to change the arrangement and this would mean going through the diary and ensuring that they were not getting the same again. Then the driver would change the run sheet to reflect the changes.
In whole the process was very labour intensive but it was all part of providing the best customer service they could.
We created a system which allowed Buds to Blooms to track which arrangements where delivered to the customers. Instead of half a day the owner can spend half an hour a week updating the system so they can keep track of the history for their customers.