What can go wrong?

There are risks in building a custom software solution. Some of them are listed below. The solution takes longer to develop than originally planned. Sometimes the software takes a little longer to develop than originally planned because it’s only when we start coding we find all the complexities. It’s hard to think of everything on…

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Have you seen XYZ? Would that work for me?

Clients often ask us if we have seen or used product XYZ. Unfortunately, we don’t tend to do surveys of existing Solutions unless we have to because our business is about creating custom Solutions that are specific to our customer’s needs. Sometimes we have seen these products because one of our clients has mentioned it…

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I am not good with computers so I can’t tell you want we want.

Lucky for you we are good at looking at what you do now and converting that into a process that we can build a software solution from. You might have more skills than you think. It is surprising how often people claim they have not idea about computers and yet they achieve so much with…

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Form Design – Questions in Forms

How important is a question when designing a form? How should I word my questions? I had an interesting discussion yesterday about the wording of a question on a Pre Start checklist. The question was “There is safe access and egress to the work area” to which the operator would click Yes or No. These…

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Will it cost more than a package?

The truth is a packaged solution could cost significantly less than a custom initially. For example software like Xero has had many hours of development and would have cost millions of dollars to develop. The same for software like Microsoft Word, etc. Packaged solutions are cheaper for you to purchase because they spread the cost…

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What about a package solution?

There are a lot of software solutions available off the shelf that have been written that may do what you need. Sometimes these are written by people in your industry for themselves and they realised that it might be possible to package the solution up and resell it. Solutions born from within your industry are…

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Will it work?

At Ocom we spend a lot of time understanding how your business works and what your specific needs are so that we can be sure that the solution we deliver works the best for your business. Once we have come up with some solutions, we will sit down and brainstorm with you about how those…

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Can you build ABC? and How much?

Yes. We can build anything within reason. We can build anything but the more complex it is the greater the cost so while you may want feature ABC, it might cost millions to develop. What we try to do is find a way of getting similar functionality at a cheaper development cost, ie: more bang…

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Why do you offer support if your solution is Bug Free?

There are a number of reason we offer support to our clients. We try our best to always deliver a bug-free solution but unfortunately 100% bug-free is impossible. The user might find a bug 8 months after they have started using the software, with a support contract we have promised to be there to fix…

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Why do I have to test the software?

As part of our process, we offer a period of Warranty whereby we ask you to test the software and really use it, try it and break it. During this period things will break and stop working and sometimes the software will become unusable. Sometimes it’s just a minor inconvenience. We ask our clients to…

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